Job Description (Posting).
To prepare project deliverable function specification and application data documents as per the ITSM tool & specific customer requirements; and, ensure that the all the tool related deliverables are achieved through consecutive testing and user acceptance. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
3 days ago
HCL Technologies Ltd.
Associate Consultant Rotational Program, Charles River Development, Senior Associate Who we are looking for: Why this role is important to us: The team you will be joining is a part of Charles River D
State Street Global Advisors - Burlington, Nc - Lensa
proSapient is a rapidly growing Primary Research platform that was founded three years ago. Our goal is to revolutionise how consultants and investors access critical knowledge and help them make bett
proSapient - Raleigh, North carolina - Resume Library
Job Description About our Business CBIZ Private Equity Advisory is the dedicated private equity advisory practice of CBIZ (NYSE: CBZ). We are focused on providing private equity group
Mayer Hoffman McCann P.C. - Raleigh, Nc - Lensa
Job Description (Posting). Imaging: Please find the JD for Imaging. Expert knowledge on Windows Operating System (Win 7/Win10) including a solid understanding of the Registries
HCL Technologies Ltd. - Cary, Nc - Lensa