HCL Technologies Ltd.

Associate Consultant

Source: Lensa

Job Description (Posting).

To prepare project deliverable function specification and application data documents as per the ITSM tool & specific customer requirements; and, ensure that the all the tool related deliverables are achieved through consecutive testing and user acceptance. (1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.


3 days ago

Durham, Nc

HCL Technologies Ltd.

Full Time

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