Salesforce Support Analyst
If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (https://rydersystems.service-now.com/sysattachment.do?sysid=a39f83621bd99050632a4223cd4bcb91) .
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The CRM Coordinator will lead ongoing development of our salesforce.com deployment and ensure we are maximizing efficiency as well as capitalizing on the full features and benefits of the system based on the various user group needs. This person will have excellent technical and communication skills wand can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. Will serve as the "go to" for users, promote adoption, keeping current on new releases and AppExchange solutions and provide training. Additionally, the Administrator will perform basic updates, such as add/delete users and adding basic custom fields.
Serve as primary system administrator for the Saleforce.com environment with 225 users
Create and maintain fields, views, reports, dashboards, workflows, configurations and other salesforce.com objects and functions
Proactively gather feedback from users and then coordinate the evaluation, scope and completion of new development requests.
Create new reporting capabilities and respond to ad hoc reporting requests as needed
Train new users internally and externally
Monitor usage and mentor users/groups needing assistance
Proactively check with leadership to identify any internal or external trends in customer/client issues.
Ensure data integrity by merging duplicate cases, contacts or accounts; performing mass uploads and updates of data as required; removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow
Develop complex, macro driven reports to summarize information (combining Salesforce and Power BI) for senior managment
Be the company SME on Salesforce.com
Performs other duties as assigned.
One (1) year or more experience 1-2 years related experience
Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
Demonstrates problem solving skills.
Project management skills.
Strong verbal and written communication skills.
Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
Ability to work independently and as a member of a team.
Proficient in Microsoft Office products Microsoft Office (Access, Excel, Word, Power Point, and Outlook) ; intermediate level.
Strong reporting background using standard reporting tools including Salesforce reporting functionality; intermediate level.
#INDexempt #LI-post #FB
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North Americas largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.
2 days ago
New albany, Oh
Current Employees: If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (http://wd5.myworkday.
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