At Memorial Hermann, were about creating exceptional experiences for both our patients and our employees. Our goal is to provide opportunities for our diverse employee population that develop and grow careers in a team-oriented environment focused on patient care.Every employee, at every level, begins their journey at Memorial Hermann learning about the history of the organization and its established culture built on trust and integrity. Our employees drive this culture, and we want you to be a part of it.Job SummaryPosition responsible for ensuring adequate communication between parties and hospital personnel, for operating telephone switchboard and dispatching calls.Job DescriptionShift:6a-6pMinimum QualificationsEducation: High School graduate or GEDLicenses/Certifications:(None)Experience / Knowledge / Skills:Three (3)years of PBX telephone experienceTwo (2) years customer service experienceAbility to operate telephone switchboard; basic computer skills requiredStrong interpersonal skills and ability to communicate effectively with the public, physicians, ancillary departments and other staff membersStrong customer service skills and ability to multi-task while working in a complex and stressful environmentDemonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of we advance health through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.Principal AccountabilitiesOperates telephone switchboard, answering all incoming and in-house calls in a quick and professional manner; assist patients with information and directions to specific areas in the hospital; respond quickly and effectively to all emergency codes using proper hospital procedures.Utilizes paging system and overhead paging to issue fire alarms, disaster alerts, STAT calls and page METs and physicians. Make announcements as requested over the hospital intercom.Communicates patient needs to appropriate personnel, following proper reporting procedures in compliance with HIPPA laws, documenting all patient concerns/complaints and ensuring adequate follow-up.Monitors Phone-O-Matic systems; ensures availability of TDD telephone and amplified receivers, arranging for delivery and maintaining logs; replaces non working phones and lists on repair log.Rotate to satellite Waiting Area locations as needed to serve as a designated liaison between patients, their families, the hospital staff, and physicians in the resolution of patient concerns.Interprets and explain to patients and families, policies and procedures that affect his/her care and treatment.Assist Management with additional tasks; responsible for departmental operation after hours and during weekend in a Team Lead capacity. Handle customer and staff concerns in a professional manner.Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of servicePromotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.Other duties as assigned.