Saxon Global

Full Time Remote Cloud Support Engineer IDN (Identity Now)

Source: Lensa

Position:Cloud Support Engineer{ forIDN(Identity now)}

Location:Remote

Duration:Fulltime direct hire


Job Description:

The Cloud Support Engineer is part of our Support team and plays an important role in post implementation support of all of SailPoint's Identity as a Service offerings. You will be working directly with our customers and/or their implementation partners to identify and resolve their post-deployment Break/Fix issues. The Support team ensures the success of our customers and maintains a high level of customer satisfaction.


Responsibilities:

  • Support SailPoint's SaaS offerings in client environments
  • Work with customers and implementation partners to resolve technical issues via email, phone, and/or remote session
  • Keep in regular contact with customers on the status of their issue
  • Work closely with DevOps, Engineering, and the rest of the Support team to help solve Break/Fix issues
  • Enhance customer self-service offering by documenting resolutions to issues.
  • Prioritize issues so that more impactful issues are handled first
  • Work with our Sales team to offer Support of customer POCs

Qualifications:

  • 3+ years of support experience, preferably supporting a SaaS product
  • Excellent communication skills
  • Experience with the following web technologies: XML, SAML, SPML/SOAP, REST APIs, Web and Application Servers, HTML
  • Experience setting up and installing software on both Windows and Unix (Linux, Sun, Client, AIX) platforms
  • Experience with Directories (LDAP, AD)
  • Network troubleshooting skills

Preferred Qualifications:

  • Experience with Databases (Oracle, Sybase, MSSQL, MySQL).
  • Experience with SSO platforms
  • Experience with using Kibana
  • Experience with enterprise systems (SAP, PeopleSoft)
  • Familiarity with Identity Management provisioning systems (Sun, Oracle, IBM, BMC, Novell)
  • Security software or internal IT audit experience
  • Knowledge of programming languages such as Java, .NET or C++

6 days ago

Birmingham, Al

Saxon Global

Full Time

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