Service Corp. International

Family Service Counselor

Source: Lensa


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JOB RESPONSIBILITIES
Lead Generation
  • Holds self-accountable for prospecting a minimum of 1-2 hours each day
  • Obtains referrals from families served by the location
  • Networks and builds community and civic relationships
  • Explains and presents presentations to families served and referred families
  • Maintains and tracks activity levels to ensure productivity

Build Relationships with Families
  • Responds to client inquiries in a timely, respectful, sensitive and professional manner
  • Connects with families through listening, honest communication and genuine concern
  • Develops an understanding of each familys unique needs and offers solutions that provide value to them
  • Stays in touch with families to ensure satisfaction
  • Prepares for all appointments and performs all procedures with professionalism and attention to detail
  • Follows through on all customer problems and requests
  • Builds trust-based relationships to earn the right to ask for referrals
  • Earns the right to gain referrals to offer protection to protect family members, and the familys relatives and friends, by educating them on the benefits of pre-planning

Teamwork
  • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
  • Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
  • Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
  • Shares family concerns with rest of the SCI team

MINIMUM REQUIREMENTS
Education
  • High school diploma or equivalent
  • 1-2 years of college or an equivalent of education and experience

Experience
  • High school equivalency and 1-2 years of college or an equivalent of education and experience
  • 1-2 years of customer service or sales industry experience preferred

Licenses
  • Current state/province issued drivers license with an acceptable driving record
  • Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities
  • Must be able to pass the Companys internal presentation certification within thirty days of hire
  • Ability to work a number of evenings and or weekends every month
  • Ability to drive frequently
  • Ability to obtain and maintain an insurance license if required by state/province
  • Flexible hours but, at times must have the ability to work up to 12 hours in a day
  • Ability to treat others with empathy and respect
  • Knowledge of computers and some software
  • Customer service skills

#SCI
Postal Code: 75147
Category (Portal Searching): Sales
Job Location: US-TX - Mabank

3 days ago

Mabank, Tx

Service Corp. International

Full Time

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