Sales Operations Manager

Source: Lensa

Zoomies help the world connect and deliver happiness while doing it. We set out to build the best video conferencing product for the enterprise, and today help people communicate better with products like Zoom Phone, Zoom Rooms, Zoom Video Webinars, Zoom Apps, and OnZoom.

Were problem-solvers and self-starters, working at a fast pace to design solutions with our customers and users in mind. Here, youll work across teams to dig deep into impactful projects that are changing the way people communicate, and enjoy opportunities to advance your career in a diverse, inclusive environment.

The Solution Engineer (SE) Operations Manager drives engineer acceleration through high impact programs. The ideal candidate has a solution engineering and operations background with proven ability to strategize and implement high-level solutions and initiatives partnering with Executives. The key areas of responsibilities include focus on increasing SE productivity, streamlining processes, and building out strategic programs.


  • Work closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives

  • Lead and/or assist in the creation and roll-out of strategic programs to the field SE teams to drive key revenue, margin, and growth opportunities

  • Monitor operational performance and proactively identify opportunities for improvements

  • Identify key requirements needed from cross-functional leaders

  • Build out improved repeatable processes within Segments

  • Develop and streamline SE initiatives

  • Responsible to pinpoint areas for improvement in the SE cycle that can increase velocity and technical win

  • Operate as key business partner and liaison to Global SE Executives to develop organizational goals and manage progress through monthly, quarterly, and yearly business reviews

  • Collaborate with Global SE Executives to develop and execute SE management disciplines and processes (i.e. field territory assignment, QBRs, territory reviews and planning, SE assignments, quota/budget allocation)

  • Provide regular performance reporting (eg. productivity, efficiency, capacity utilization) in a timely and accurate manner to support critical business decisions

  • Define and calculate SE KPIs to ensure the process changes are driving impressive results

  • Manage and coordinate events ie. Growth Summit for SE Org by designing program flow, planning guest speakers, and event topics


  • BA/BS in business administration, finance, engineering or related discipline

  • 8+ years solution/sales engineer and global operations experience

  • Need to understand the SE role, preferably collab/telephony and soft skills to work cross-functionally

  • Demonstrate strong critical thinking and problem-solving skills - proven ability to mine data for relevant and actionable insights

  • Experience with cross functional project execution, and continually driven to improve performance

  • Analytical and detail orientated with a drive for results

  • Open and collaborative, works as a team with professionalism

  • Impeccable organizational skills, project management skills, and attention to detail

  • Excellent communication and presentation skills with ability to communicate translate complex concepts to non-technical audiences

  • Comfortable with ambiguity, and creating analysis for business scenarios that arent clearly defined upfront and require iterative problem solving approaches with client groups

  • Disciplined able to prioritize and work with rigor to high standards; able to follow process and produce quality deliverables

  • A strong sense of urgency and ability to work in a fast paced environment with sound business judgment and a focus on problem solving

  • Ability to work independently with a high degree of accountability

  • Background in SaaS or a recurring customer subscription model company a plus

  • Experience using Salesforce.com, BI Tools, and Google Suite

  • Unquestionable ethics, integrity and business judgment

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19 minutes ago

York, Ny


Full Time

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