JK Mechanical

Lead Service Dispatcher

Source: Lensa

Since 1979 JK Mechanical has been bringing smart energy solutions to families and businesses in Pennsylvania. Our clients put a high level of trust in our people and products and value the comfort we provide. We pride ourselves on hiring the best in the industry to meet the high quality expectations we set for our customers.

Currently we're looking for a Lead Service Dispatcher to join our team! This is a great opportunity for anyone interested in a long term career position with a company, which is more like family!

$2000 Sign-On Bonus to qualified candidates

Primary Job Function:

Maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Schedule return trips with customers when parts are in. Maintain (not create) the on-call schedule for service technicians. Maintain customer database with current information. Clear and concise communications with department managers, employees and company customers, including keeping customers appraised as to company schedule and requested lead-times.

Pay: $18.00 - $22.00/hr, Depending on qualifications

Benefits: Medical, Dental, Vision, 401k, Company Match, PTO, Paid Holidays, Aflac

Daily Duties:

  • Supervise and support Scheduling Dispatcher
  • Take incoming customer calls. (back-up to CRS)
  • Schedule and coordinate all demand calls as calls are received.
  • Support Techs (Assist them to get them out the door as quickly as possible)
  • Dispatch Service Technicians one call at a time.
  • Dispatch Service Technicians from home to first call. (future)
  • Respond to all messages left overnight. (Overnight Report)
  • Review and maintain schedule 3-5 days out with the aim to minimize travel and verify that we have the correct tech scheduled for each job (skills)
  • Forecast workload for 2 - 3 days out. (leaving space for demand calls as conditions require)
  • Maintain on call schedule.
  • Other duties as assigned.

Required Qualifications:

  • Prior experience as a dispatcher required.
  • Advanced customer service skills required.
  • Ability to handle multiple priorities
  • Highly Organized
  • Geographical knowledge of service area and good map reading skills
  • Knowledge of industry is preferred but not required (will train)
  • Computer skills
  • Minimum high school diploma or general education degree (GED)
  • Minimum two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience
service, service dispatcher, dispatcher, customer service, scheduling, appointment scheduler, customer rep, admin, administrative assistant, administrative person, receptionist, hvac dispatcher, dispatch, technical, green company, team, coordinator, service coordinator, call scheduler, answer phones, service customers, team coordinator

6 days ago

Willow street, Pa

JK Mechanical

Full Time

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