Ryde Technologies, LLC

Mid Level Desktop Support

Source: Lensa

We are seeking a mid level Desktop Specialist to support our Federal client in Huntsville, AL. Please see below to find the job description and desired qualifications;Summary:This position performs IT support duties and related problem solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Works well both as part of a team as well as independently, successfully completing tasks while receiving only general guidance on assignments and solutions. Performs technical work of a professional level using standard techniques, concepts and procedures. Competent to work independently on technical assignments and projects, meeting deadlines. Contributes to complex problem solving. Must possess excellent IT technical skills, customer service skills, work independently, supporting users and resolving their IT issues while representing assigned service unit, follow directions, and be self-motivated to complete assignments, research and apply solutions. TS CLEARANCE IS REQUIREDTypical duties include installing, maintaining, and administering desktop computer systems and associated peripherals including printers, monitors, switchboxes, business application software, and various operating systems. POSITION REQUIREMENTS Install desktops, portable computers, peripherals, and software products for networked, classified and unclassified, and standalone environments. Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. Analyze and assess customer service requests and provide prompt technical solutions. Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. Prepare progress/status reports and submit to team leads as required. Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. Contact and effectively communicate with users by telephone, electronic communications, or in person. Prepare equipment for reuse or surplus of property actions. Provide technical support for customers assigned to remote locations as required. Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. EXPERIENCE/EDUCATION Required: - Demonstrated proficiency installing, maintaining, repairing desktop operating systems, business applications, desktop computer hardware, peripherals, and printers. IT Certifications applicable to desktop and mobile computer support desired Experience providing excellent customer service Preferred: Bachelor's degree in discipline or one year of equivalent experience required - IT Certifications applicable to desktop and mobile computer support desired - Experience providing excellent customer service

3 days ago

Huntsville, Al

Ryde Technologies, LLC

Full Time

Apply at Uzoes
By registering, you are giving consent for uzoes to inform you of jobs by email according to your search. I declare that I have read and accept the Terms of Service , Privacy Policy and Cookies Policy of beBee Affinity Social Network SL

Related Jobs

  • https://dktn8eak9qti5.cloudfront.net/img/letters/A.png

    Desktop Support/IT Specialist (mid-level)

    Location: Huntsville, AL Position Status: Full Time Work Schedule: Regular hours are Monday - Friday between the hours of 8

    Axxeum - Huntsville, Al - Xpatjobs

  • https://dktn8eak9qti5.cloudfront.net/img/letters/I.png

    Mid-level Systems Administrator

    Overview i3 is seeking a Mid-Level Systems Administrator to support an Army Contract. The Mid-Level Systems Admin will provide technical expertise supporting enterprise information systems and compone

    Integration Innovation, Inc. (i3) - Huntsville, Al - Lensa

  • https://dktn8eak9qti5.cloudfront.net/img/letters/I.png

    Mid-level Systems Administrator

    Overview: i3 is seeking a Mid-Level Systems Administrator to support an Army Contract. The Mid-Level Systems Admin will provide technical expertise supporting enterprise information systems and compon

    Integration Innovation, Inc. - Huntsville, Al - Lensa

  • https://dktn8eak9qti5.cloudfront.net/img/letters/I.png

    Mid-Level Systems Administrator

    Mid-Level

    Integration Innovation, Inc. - Huntsville - DisabledPerson