PEAK Technical Staffing USA

Customer Service Representative

Source: Lensa

Job Description Summary: Perform day to day sales assistant requirements in a timely and effective manner. Fulfill customer needs with focus on continuous improvement of overall customer experience and service. Support sales with related activities such as order entry, order acknowledgement and quoting. General Responsibilities (but not limited to): Program management of key customers including Kanban programs, inventory reviews, production priority lists and order fulfillment from order entry to shipping. Quoting of new programs and review of reorders for pricing, revisions and special instructions. Work with purchasing and planning to get material pulled in for urgent requests and confirm back to the customer any new dates or expedite fees involved. Responsible for confirming POs to customers based on material availability reports and production schedule. Responsible for processing the front end of RMAs; opening the case, filling out the label, and sending it to the customer. Help contribute to the front end of quoting; populating the material tab of the quote workbook based on customer documentation and reassigning the workbook to the different disciplines within the company for pricing, labor, or wrap up. Monitoring the service module to make sure orders are being entered in a timely manner Help to report and track on-time delivery Provide tracking detail for shipments on a daily basis to customers Occasionally be required to send RFQs to vendors for material pricing and submit the responses to the appropriate team within the organization. Facility Specific Responsibilities (but not limited to): Participate in MRB meetings which requires mobility to move through facility Be able to sit at a workstation for prolonged periods of time without limitations Be able to perform repetitive task with emphasis on keyboard use Ability to work in different climates without limitations Achieve daily tasks which require repetitive use of hands and other body parts Be able to lift, carry, push and pull up to 25 pounds unassisted. Beyond this will require the buddy system or lifting device. Qualifications / Requirements: Excellent written and verbal communication Excellent analytical skills Excellent in multitasking and time management Excellent organization skills Good understanding of Microsoft office, especially Excel Good understanding of manufacturing specs and drawings, preferred Knowledge of basic math and estimation Ability to operate standard office equipment, including pertinent software Some college education, Bachelors Degree preferred but not a requirement Fully abide by company policies and procedures Company Description www.peaktechnical.com

7 days ago

Chino, Ca

PEAK Technical Staffing USA

Full Time

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