Donaldson Plastic Surgery

Patient Communication Coordinator

Source: Lensa

Job Description As a Patient Communications Coordinator, you create an inviting experience for every patient and potential patient interaction. Focused on managing phone calls and online inquiries, Patient Communications Coordinators are responsible for the first impression made by our practice and the voice used to maintain our valued patient relationships. A successful candidate for the Patient Communications Coordinator will have a passion for making connections happen. They are energized by the followup necessary to coordinate schedules and meet the needs of every patients. Bringing an analytical energy, the Patient Communications Coordinator will use historic performance to create innovative solutions to scheduling objectives. Urgency is a critical trait that will ensure consistent success. Ultimately, a successful candidate will be invigorated by the opportunity to inspire confidence everyday. Core Responsibilities Engage potential clients by explaining and promoting services through diligent lead management, following up with all outreach that comes to the Practice on a daily basis. With other Communication Coordinators, schedule appointments and maintain an organized and methodical approach to patient communications. Accurately record all patient data in EMR and other applicable programs. Lead phone efforts-- answering all calls within 3 rings, adhering to call framework, and promptly returning voicemails. Enhance client experience by monitoring and responding to reviews posted by clients or patients, addressing issues discussed or highlighting the successes achieved at Donaldson. Participate in Practice events and assist in planning and promotional activities. Manage the office shared inbox and respond to patients emails in a friendly, timely manner. Assist in the management of feedback requests and respond to submitted reviews. General Responsibilities Aid in client-stewardship, including greeting clients upon arrival, escorting to rooms, providing water or other items as client may need, and escorting to the front upon completion of appointment. With team, occasionally turn rooms around in between clients; ensure that room is tidy, robes are back in place, and that the room is prepared for the next clients arrival. Assist team in answering phone calls and client questions when necessary. Desired Experience and Education HS Diploma Required 1-2 years of customer service/call center experience preferred. Demonstrated strong written communication skills. Demonstrated superb customer service skills in a high-touch environment. Company Description Donaldson Plastic Surgery & Aesthetic Solutions provides surgical and non-surgical treatments to smart, talented, and confident men and women. The practice prides itself on its commitment to confidence, the most attractive quality a person can have. We believe you should be your best version of you.

2 days ago

Columbus, Oh

Donaldson Plastic Surgery

Full Time

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