Location: 7630 Hendrick Auto Plaza, Concord, North Carolina 28027Essential Duties and ResponsibilitiesAnswer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.Log all customer comments into Dealership Management SystemSchedule follow-up contact if no appointment is made in Dealership Management SystemConfirm scheduled appointments with future customers.Post scheduled appointments on appointment board in the Business Development Center.Re-schedule "no-show" customer appointments.Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.Maintain and update customer changes in database.Contact current customer base on current marketing incentives.Respond to customer website request (internet inquiries).Contact internet clients via e-mail and phone to schedule a sales or service appointment.Notify necessary departments to inform of appointments set.Forward any customer concerns to the correct department Manager and follow-up.Maintains CSI at or above Company standards.Maintains an organized, clean and safe work area.Participates in required training.Follows Safeguards rules and regulations.Demonstrates the Company's Core Values.Maintains accurate timekeeping record in timekeeping system.Complies with Company policies and procedures.Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.Other duties as assigned.Pay and BenefitsEmployer Paid Healthcare PremiumBase Plus Bonus Pay StructurePaid Company and Manufacturer Training401(k) Retirement Plan with Company MatchDental, Vision, Life InsurancePaid Time-Off up to 3 weeks VacationSupplemental Benefits (Short-Term Disability, Long-Term Disability, Life Insurance)Holiday and Sick PayEmployee DiscountsCollege Scholarship ProgramEmployee Assistance ProgramInternal Career Advancement OpportunitiesAt Hendrick we work daily to invest in our teammates and offer opportunities for personal growth and development.Education/Work ExperienceHigh School Diploma. Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.Certificates and LicensesValid Driver's LicenseComputer SkillsIntermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.Communication SkillsAbility to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.Attendance ExpectationsThe position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.Physical DemandsWhile performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.Environment DemandsDuties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.Hendrick Core ValuesTo perform the job successfully, an individual should demonstrate the following Core Values.Servant LeadershipServant Leaders consciously put the needs of others before their own, because to serve people is to value them.Teamwork through Trust & RespectDiversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.IntegrityBeing honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.Commitment to Customer EnthusiasmEvery day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.Passion for WinningHendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.Accountability at All LevelsTaking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.Commitment to Continuous ImprovementEvery day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.#CBHendrick Automotive Group is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf.