HCI Group

Client Services Rep

Source: Xpatjobs

JOB SUMMARY Provides exceptional service to clients and agents, generally via telephone, email, and fax communications. Processes transactions relative to requests by agents, accounting, potential clients, and other internal staff. Courteously and effectively answer up to 80 calls per day. ESSENTIAL FUNCTIONS Handles up to 80 incoming phone calls per day Builds and maintains business relationships by providing prompt and accurate service to promote customer satisfaction Processes transactions relative to client files Utilizes software to track, gather information, and answer inquiries Assist clients in making policy payments and billing questions Provides training and assistance to team members when requested by supervisor Remain up to date on procedures and insurance knowledge to assist callers Other duties as assigned REQUIRED SKILLS & EXPERIENCE Outstanding written and verbal skills Excellent attention to detail Proficient in Microsoft Office and internet Works well in a team enviro

5 minutes ago

Tampa, Fl

HCI Group

Full Time

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