Located in the nations first skyscraper, Loews Philadelphia Hotel combines living history with warm sophistication. The citys expanding skyline, vibrant arts scene and diverse atmosphere have transformed our neighborhood into a cultural destination. Welcome to Where History Meets Modern Day. Responsible for patrolling and monitoring hotel facility to ensure the safety and security of guests and employees and the protection of hotel property and assets. Reports suspicious / unsafe activities or conditions to Security management to obtain direction and assistance. Job SpecificPerforms Security Office, Employee Entrance and Patrol operations as outlined in the Standards of Performance Manual for Security OfficersThoroughly understands all Hotel Emergency Response Procedures and is able to respond appropriately to all situationsMonitors/controls access to all facility employee entrances, ensures that only authorized individuals enterMaintains a visitor sign-in/out log and issues temporary passes to visitors/vendorsInspects all packages entering and exiting through facility employee entrances, denies access to or removal of unauthorized materialsVerifies that all materials leaving facility are accompanies by a completed, signed package removal pass, confiscates and turns over to management, all materials not properly authorizedMaintains signature lists of Management personnel authorized to sign package removal passesPatrols front of house, back of house and exterior hotel areas, reporting any safety or security hazards, unacceptable behavior, or suspicious persons to Security Supervisor for direction and resolutionPrepares necessary maintenance requests for safety related maintenance requirements identifiedMonitors CCTV cameras, radio communications, and Fire Control ComputersDocuments all security related issues and assistance provided in appropriate Security reportsLogs, stores, and returns lost and found items in accordance with hotel policiesEnforces hotel rules/regulations in accordance with Employee Manual and hotel policyMonitors and ensures compliance to hotel key control policies by all employeesInteracts with guests in a courteous and professional mannerResponds to all guest and employee incidents, gathers information, secures area if necessary to preserve evidenceCompletes all daily reports in accordance with the Safety Security ManualMay operate departmental vehicles to include electric personnel transport vehicles, pick up trucks, bicyclesMay assist in the collection/distribution of employee uniformsMay assist in the distribution of employee paychecksMay assist in obtaining materials from Storeroom areas during non-operating hours.Documents all after hour storeroom entries, reason for entry, ensures proper requisition obtained for all items removedAssists other hotel employees in applying Bloodborne Pathogen Exposure Control policiesAnswers department phone lines in prompt and courteous manner in accordance with all Loews hotels standardsOther duties as assignedGeneralPromotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaQualificationsExcellent communication and guest service skills Minimum two years previous Security department experience preferred at a similar quality property CPR certified Knowledge of hotel operations Able to work a flexible schedule, including weekends and holidays Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us. Loews Hotels & Co is an Equal Opportunity Employer committed to a diverse and inclusive work culture. All qualified applicants will receive consideration for employment without regard to race, religion, gender, national origin, protected veteran status or any other basis protected under federal, state, or local law.